Refund Policy

Simple refund windows

If KinLark is not a good fit, email support@kinlark.com within 14 days of your first subscription payment. We will review the request and, if approved, ask Creem to process the refund.

Renewal payments can be refunded within 7 days of the charge if you did not mean to renew or no longer need the plan.

These windows apply to KinLark web subscriptions purchased through Creem during the public beta. They do not limit rights you may have under applicable law.

Cancellations

You can cancel a subscription from the billing portal in your account.

Cancellation stops future renewals and ends paid access immediately. Cancellation does not automatically create a refund; refund requests follow the windows above.

How refunds are processed

Creem is the merchant of record for KinLark web subscriptions. Payment details, invoices, taxes, and approved refunds are handled by Creem.

Refund timing depends on the payment method and Creem's processing.

When to contact us

Email support@kinlark.com with the account email, plan, charge date, and a short note so we can find the payment.

Do not send full card numbers, identity documents, or sensitive child information by email.