KinLark
Refund Policy
How KinLark handles subscription refunds and cancellations during the public beta.
Last updated:
Simple refund windows
If KinLark is not a good fit, email support@kinlark.com within 14 days of your first subscription payment. We will review the request and, if approved, ask Creem to process the refund to the original payment method.
Renewal payments can be refunded within 7 days of the charge if you did not mean to renew or no longer need the plan.
These windows apply to KinLark web subscriptions purchased through Creem during the public beta. We will respond to a complete request within 3 business days. These windows do not limit refund or cancellation rights you may have under applicable law.
Cancellations
You can cancel a subscription from the billing portal in your account.
Scheduled cancellation stops future renewals and normally keeps paid access through the end of the current paid term. A refund, dispute, or explicitly immediate cancellation can end access sooner. Cancellation does not automatically create a refund; refund requests follow the windows above.
Account deletion is separate
Deleting your KinLark account does not cancel a subscription or create a refund request. Cancel or resolve an active, trialing, or past-due plan first.
If account deletion is available after cancellation but before your paid-through date, deleting the account gives up that remaining access. Download your data first and request any refund separately before deleting.
How refunds are processed
Creem is the merchant of record for KinLark web subscriptions. Payment details, invoices, taxes, and approved refunds are handled by Creem.
Approved refunds are returned to the original payment method. The time for funds to appear depends on Creem, the payment method, and the bank.
Creem may also issue a refund when required by law, to prevent a chargeback, or as part of handling a payment dispute.
When to contact us
Email support@kinlark.com with the account email, plan, charge date, and a short note so we can find the payment.
Do not send full card numbers, identity documents, or sensitive child information by email. We may ask for limited additional information needed to match the Creem transaction.