Support & help

Open Create Activity, choose an age range and goal, then describe one thing that is hard right now. Add household materials, available time, and language before choosing Generate activity.

You can create a first activity without an account. If you want to inspect the complete shape first, browse the curated examples. Read any result before using it, keep only what fits your child and home, and stay with your child throughout.

Describe one visible moment in plain language: “gets upset when a game ends,” “loses count after five,” or “does not want to touch the crayons.” A concrete moment is more useful than a label.

Use an age range and a general description. Do not enter names, contact details, school records, diagnoses, or medical records. Read Privacy for the full data boundary.

Skip or stop anything that feels unsafe or unsuitable. Change one input at a time—try less time, simpler materials, or a more specific description—then generate again. AI suggestions can be incomplete or wrong.

After a result, the “Did this fit your child?” choices can record your quick reaction in that browser. For a persistent learning, behavior, health, or development concern, use the activity only as play and talk with an appropriate professional.

On an activity result, use the icon buttons labeled Save activity and Print activity. Without signing in, Save can keep the activity in that browser; a free account lets you keep account saves available across devices.

In Account, open Saved activities and choose We tried it for an optional fit check-in. Saved plans have their own We tried it action for each session and a Print the whole plan action.

Open Account or Log in, enter the parent email for the account, and choose Send link. Open the link from that email within 15 minutes; each link works once.

If the link is invalid or expired, request a new one. Do not forward a sign-in link or include it in a support message.

Pricing shows the plans and whether paid checkout is currently available. An existing subscriber can open Account and choose Manage billing to review or schedule cancellation.

Cancellation, account deletion, and a refund are separate actions. For current refund steps and limits, read Refunds; for renewal and access details, read the Terms.

While signed in, open Account and find Your data. Download JSON creates one file with the account information described there. Delete my account is irreversible, so download first if you want a copy.

An active paid plan must be canceled and become inactive before account deletion. Deletion does not request a refund, and limited billing or audit records may remain as explained in Privacy.

KinLark offers general, parent-led play ideas—not medical, therapy, diagnostic, developmental-screening, or emergency advice. An adult chooses the materials, supervises, and can simplify, stop, or skip any step.

For a persistent, severe, or worrying concern, contact an appropriate health, education, or development professional. For immediate danger or an emergency, contact local emergency services. Read the Safety principles.

Email support@kinlark.com with the page, approximate time, what you were trying to do, and what you expected and observed. Device and browser details can help with a display problem.

We aim to reply within three business days. We will acknowledge the report without guessing at a cause, fix, refund, or timeline before the behavior is checked.

Include only the task, page, approximate time, and the expected and observed result. If account matching is needed, support will ask for the minimum additional information.

Do not send a child's name, diagnosis, school or medical record, password, sign-in link, full card number, identity document, or raw payment-provider identifier.